Weak signal from my sky + box

[Terry191]

Ii keep getting a very weak signal for my sky + hd box so I'm barely getting any channels to watch th signal keeps coming and going I've spoke to Sky advisor and they blame the software as the sky box are not getting software updates, I don't really want to get sky Q box this weak signal issue has been happening for around 4 weeks is there other people with sky + he box having the same problems 

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

@Terry191 I doubt it's a software problem. Much more likely a fault with your dish setup as @Annie+UK posted. if you wish to avoid upgrading to Sky Q, follow @Annie+UK's advice. 

Bear in mind though that all hard disks fail eventually and as yours is now at least 10 years old it's likely to be on borrowed time (it would have nothing to do with your current signal issue, though.). 

[TimmyBGood]

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@Terry191 wrote:

 I've spoke to Sky advisor and they blame the software as the sky box are not getting software updates, 

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That's a misunderstanding: while it's correct that as an end-of-life platform Sky+ HD no longer receives functionality updates (and hasn't done so for a considerable time) this is entirely unrelated to any satellite signal issue.