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Discussion topic: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

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KBFR
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Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

‎15 Aug 2023 08:17 PM

"Viewing card is not authorised" this message just appeared! There is no SKY Q installation is booked. Been through all the "help" screens and this scenario isn't covered?? Help please.
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Annie+UK
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Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

‎15 Aug 2023 08:32 PM

Posted by a Superuser, not a Sky employee. Find out more

You need to get a new viewing card from Sky

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream

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caesarome
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Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

‎15 Aug 2023 08:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you have place an order for Sky Q then cancel it ?

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KBFR
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Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

‎15 Aug 2023 08:30 PM

Sky engineer turned up and after a discussion it was decided not to proceed, so he took all the new kit etc away and left the old SKY+ system installed. 

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Annie+UK
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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

‎15 Aug 2023 08:32 PM

Posted by a Superuser, not a Sky employee. Find out more

You need to get a new viewing card from Sky

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
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KBFR
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Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

‎15 Aug 2023 08:34 PM

I thought as much, currently on hold for 54 minutes!!!  But thanks for your reply - pity i cant order one online!! 

 

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