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This discussion topic has been answered Discussion topic: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

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Message posted on ‎15 Aug 2023 08:17 PM

Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

"Viewing card is not authorised" this message just appeared! There is no SKY Q installation is booked. Been through all the "help" screens and this scenario isn't covered?? Help please.
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Message posted on ‎15 Aug 2023 08:32 PM

Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

Posted by a Superuser, not a Sky employee. Find out more

You need to get a new viewing card from Sky

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus

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Message posted on ‎15 Aug 2023 08:22 PM

Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

Posted by a Superuser, not a Sky employee. Find out more

Did you have place an order for Sky Q then cancel it ?

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Message posted on ‎15 Aug 2023 08:30 PM

Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

Sky engineer turned up and after a discussion it was decided not to proceed, so he took all the new kit etc away and left the old SKY+ system installed. 

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Message posted on ‎15 Aug 2023 08:32 PM

Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

Posted by a Superuser, not a Sky employee. Find out more

You need to get a new viewing card from Sky

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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Message posted on ‎15 Aug 2023 08:34 PM

Re: Viewing card is not authorised, this message just appeared! (No SKY Q installation is booked)

I thought as much, currently on hold for 54 minutes!!!  But thanks for your reply - pity i cant order one online!! 

 

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