Viewing card doesn’t work anymore. Got a new Sky q viewing card but don’t have the sky q box

[Beanydoo]

I ordered a sky q box in November, and the engineer just put a card through the door without knocking. I know this because I have a barky dog! I never had a follow up call and now my sky TV system isn't fully functioning. I think I need to have another engineer come out with a sky q box but it will have to be at the weekend now as I am back at work after maternity leave. 

[oj01]

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@Beanydoo wrote:

I ordered a sky q box in November, and the engineer just put a card through the door without knocking. I know this because I have a barky dog! I never had a follow up call and now my sky TV system isn't fully functioning. I think I need to have another engineer come out with a sky q box but it will have to be at the weekend now as I am back at work after maternity leave. 

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The Sky Q card should work in your Sky+HD Box. You might have to perform a New Install if it doesn't work straight away.

[Annie+UK]

Use the new card, this card works in either Sky Q or Sky+, your old card has been automatically canceled

You don't need an engineer called out

Try performing a New Instal, with the new card to pair it to the box

See question Q21 in my Sky Plus F⋅A⋅Q for New Install