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Discussion topic: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

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This message was authored by mazzzy62 This message was authored by: mazzzy62

Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

Hi following an email received from Sky relating to a free upgrade to Sky Q following Sky Plus Box eventually dying due to no longer updating the software.  I am not able to upgrade to Sky Q - in the event where I live they do not support Sky Q (Communal aerial)  - this I have told to Sky on many occasions, so wondering what other options is available at this time.  Sky is becoming so expensive, so not in a position to pay any extra at this time.  Considering i renewed my contract in February 2024 and received discounts which are now void as their prices went up again which inflected in my last bill, I am not happy at this time, so would like some advice please.  Many thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

Posted by a Superuser, not a Sky employee. Find out more

@mazzzy62 

If Sky Q isn't an option you could research Sky Glass or Stream if your Broadband is up to the task. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by HeathHayle This message was authored by: HeathHayle

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

@mazzzy62 you dont have to upgrade to sky Q if you dont want to your sky+HD box will continue to work to receive channels from the satellite

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= Sky+ SD boxes x4 (pace bskyb 3100) ===
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This message was authored by Mark39 This message was authored by: Mark39

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

Posted by a Superuser, not a Sky employee. Find out more

@HeathHayle wrote:

@mazzzy62 you dont have to upgrade to sky Q if you dont want to your sky+HD box will continue to work to receive channels from the satellite


@mazzzy62 as @HeathHayle posted your Sky+HD box is unlikely to stop working solely as a result of there being no further software updates - in fact there haven't been any updates now for well over a year already. The box is rather more likely to die because of hard disk failure.

This message was authored by Lesley-A This message was authored by: Lesley-A

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

I was emailed telling me I could upgrade with no extra charge. This is due to no longer receiving updates to my current box. I have tried upgrading before. I had to pay an engineer just to be told sky Q is unavailable in my area. Sky is too expensive now so I will probably have to look at changing providers.

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box


@Lesley-A wrote:

I was emailed telling me I could upgrade with no extra charge. This is due to no longer receiving updates to my current box. I have tried upgrading before. I had to pay an engineer just to be told sky Q is unavailable in my area. Sky is too expensive now so I will probably have to look at changing providers.


Why is Sky Q unavailable? If you have a satellite dish which receives Sky+ then there should be no issue with receiving Sky Q. 
Also, if you have a Sky+ HD box rather than a standard Sky+ box, it will continue to function without any future software updates so you don't have to change if you don't want to. 
You are correct though, Sky is expensive these days but there are now plenty of alternatives available. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

Posted by a Superuser, not a Sky employee. Find out more

@Lesley-A wrote:

just to be told sky Q is unavailable in my area. 


@Lesley-A 

Sky Q should be available in all areas of the UK. What may be a problem is if you're on a communal satellite system and limited to Sky+.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lesley-A This message was authored by: Lesley-A

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

This is the message I recieved.

 

We’re writing to let you know that your Sky+ TV box will no longer receive software enhancements. 

 

I've also had other issues with network lags. I checked and there are no other accounts or anyone else using my WiFi.

I've no idea why Sky Q is unavailable. We paid an engineer who told me is was unavailable. 

It was due to the email I was concerned about my sky. The price has become ridiculous, definitely agree there are other providers so I'll have a look around and see what is available 

Thanks for taking the time to reply to me. Much appreciated 

This message was authored by Mark39 This message was authored by: Mark39

Re: Upgrade to Sky Q due to no further Software Enhancement on Sky plus box

Posted by a Superuser, not a Sky employee. Find out more

@Lesley-A there are no unavailable areas for Sky Q in the UK and Ireland.  However, if your satellite dish is in an inaccessible position and can't be relocated Sky may not be able to carry out a Sky Q installation. Perhaps that's the issue. 

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