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Discussion topic: Unable to get into fathers account

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This message was authored by John9991 This message was authored by: John9991

Unable to get into fathers account

Just been on the phone for 45 mins and can't get someone to fix the sky signal. My father can't remember the password for the account so the advisor would.not help. What can I do?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to get into fathers account

Posted by a Superuser, not a Sky employee. Find out more

@John9991 

You've posted on the Sky+ board. If your Dad has Sky+ Sky no longer support this platform so they won't send an engineer anyway if indeed it's a dish problem. If he has Sky Protect through Domestic and General contact them, otherwise he will have to pay for an independent company to take a look. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oj01 This message was authored by: oj01

Re: Unable to get into fathers account

Posted by a Superuser, not a Sky employee. Find out more

@John9991  there should be another way for the Sky agent to verify your father's identity over the phone. Although as @Daniel0210 has said, Sky will not send anyone out to fix it. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD
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