0

Discussion topic: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

Reply
This message was authored by Peter1910 This message was authored by: Peter1910

Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

I have purchased Sky Cinema to obtain Paramount+ but unable to complete sign in process.

Sky help desk stated unable to help as problem was with Paramount+.

Paramount+ support team have advised me that I can't go through Sign-up flow for Paramount+ as apparently I have multiple core accounts, and therfore problem is with Sky.

Unable to obtain any response from Sky. 

Any suggestions ?

 

 

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

Posted by a Superuser, not a Sky employee. Find out more

So far as I'm aware, there's no sign-up for Paramount+ for Sky+ customers. If you subscribe to Sky Cinema, you'll have access to Paramount+ content on your Sky box.

Peter1910
Topic Author
This message was authored by Peter1910 This message was authored by: Peter1910

Re: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

t through all the procedures but kept getting error message "MY Sky 2008" and unable to proceed any further.

Sky helpdesk stated problem with Paramout+.

Paramount+ help desk have now stated the problem is with Sky as apparently I have "multiple core accounts" and therefor am unable to complete any purchases.

I am unable to speak to anyone at Sky to resolve this.

This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

Posted by a Superuser, not a Sky employee. Find out more

That's pretty much what you said in your first post. My reply to that is the same.

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

Posted by a Superuser, not a Sky employee. Find out more

@Peter1910 

Do you have a Sky+ box ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by oj01 This message was authored by: oj01

Re: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

Posted by a Superuser, not a Sky employee. Find out more

@Peter1910 

Press TV Guide and go to Sky Cinema>Paramount+

That's all you get on a Sky+HD Box 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Mark39 This message was authored by: Mark39

Re: Unable to access Paramount+ through Sky Marketplace due to "multiple core accounts",

Posted by a Superuser, not a Sky employee. Find out more

@Peter1910 you could get the full Paramount+ experience free with Sky Cinema by upgrading to Sky Q or Stream, if that's an option. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion