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Discussion topic: Tv picture keeps pixilating & loses connection. Have to keep swiching it off at socket

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This message was authored by: SarahBruce

Tv picture keeps pixilating & loses connection. Have to keep swiching it off at socket

Been happening for several months even in clear weather & switching it off at socket doesn't always solve the problem.

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This message was authored by: Annie+UK

Re: Tv picture keeps pixilating & loses connection. Have to keep swiching it off at socket

Posted by a Superuser, not a Sky employee. Find out more

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q
I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Exiled-in-HH

Re: Tv picture keeps pixilating & loses connection. Have to keep swiching it off at socket

Phone a local sat installer to check your LNB and its alignment😉

 

Sky support Sky+ SD or Sky+ HD anymore🙁

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This message was authored by: Mark39

Re: Tv picture keeps pixilating & loses connection. Have to keep swiching it off at socket

Posted by a Superuser, not a Sky employee. Find out more

Most likely a problem with your dish- either an alignment issue, or the LNB (on the arm) is failing.

 

You would need an engineer to check but unfortunately Sky no longer support Sky+ installations unless you have Sky Protect. That means you'll need to look for a local satellite installer to take a look,. 

 

The alternative is to upgrade to Sky Q and your dish will be checked at no additional cost as part of the installation. 

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