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This discussion topic has been answered Discussion topic: Technical issue showing on my tv screen I have an old Sky+ box

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This message was authored by: Elizberridge1

Technical issue showing on my tv screen I have an old Sky+ box

My Sky+ box powers up as normal, it shows all the channels but shows a black box in the top right of the page saying "There s a technical fault with this channel". If you select a channel it says "There is a technical fault with this channel", *any channels. There is a yellow cicle to press for more information which says when pressed says "Interactive Service are not available please check your vie viewing card is inserted and your Sky box is connected to your broadbacnd"

Ive inserted and reinserted the card numerous times.

We have occasionally had a picture but this has not last long maybe 5 minutes.

We have had this problems had this problem for 2 weeks.

 

Any ideas or help welcome


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This message was authored by: Mark39 Answer

Re: Technical issue showing on my tv screen I have an old Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

Next try checking the dishmcables, as explained in Sky's help guide here: https://www.sky.com/help/articles/technical-fault-with-channel-sky-plus

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This message was authored by: Mark39

Re: Technical issue showing on my tv screen I have an old Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

Have you tried restarting your Sky box, by switching off at the plug for at least 4 minutes?

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This message was authored by: Elizberridge1

Re: Technical issue showing on my tv screen I have an old Sky+ box

Yes we have tried a number of times to switch of all of the power for a few mintutes but this had no effect

This message was authored by: Mark39 Answer

Re: Technical issue showing on my tv screen I have an old Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

Next try checking the dishmcables, as explained in Sky's help guide here: https://www.sky.com/help/articles/technical-fault-with-channel-sky-plus

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This message was authored by: Elizberridge1

Re: Technical issue showing on my tv screen I have an old Sky+ box

Hi Mark, that worked thank you for your help.. 2 weeks with no SKY and it is fixed so quickly thanks to you and the SKY community. Just in time for the cricket this afternoon

This message was authored by: Mark39

Re: Technical issue showing on my tv screen I have an old Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

Have a nice glass of something while you enjoy the cricket!

This message was authored by: Kev135

Re: Technical issue showing on my tv screen I have an old Sky+ box

Sky box switches off overnight and I have to reboot every morning 

This message was authored by: Kev135

Re: Technical issue showing on my tv screen I have an old Sky+ box

Please just tell me how to fix the problem 

This message was authored by: Mark39

Re: Technical issue showing on my tv screen I have an old Sky+ box

Posted by a Superuser, not a Sky employee. Find out more

@Kev135 wrote:

Sky box switches off overnight and I have to reboot every morning 


You've posted in the Sky+ forum.

 

Do you have a Sky+ box? Or Sky Q? Or a Sky Streaming Puck?

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