Technical fault on all channels for several days/ not recording

[Bridgid]

We have had issues with recording for several weeks, with shows showing a message to say there were issues.  This week, we have had all recordings fail and we can only get a blue screen saying (sometimes) that there is a technical problem with the channel and this is for all channels.  It's. Not the TV as I can access ITV X and BBC through apps on the TV.

[Mark39]

Have you restarted your Sky box? Switch it off at the plug for 4 minutes.

[Bridgid]

Yes we have done that several times 

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[Bridgid]

I GAVE BEEN TRYING TO SPEAK TO SOMEONE ABOUT THE PROBLEMS WITH SKY FOR DAYS- PLEASE RESPOND OR I WILL BE CANCELLING MY CONTRACT.  I WANT TO SPEAK WITH A HUMANBEING 

[Mark39]

Well, we're human beings here, but we're not Sky customer services. What problem are you having? We'll try to help. And please avoid capitals. They're the forum equivalent of shouting.

[Bridgid]

Sorry but thought I had finally found something to get through to Sky!

I feel it is something that needs to be done now by Sky as I had advice from such a forum to rebuild which I did but still not receiving any signal on some channels only a blue screen and recordings just fail.  It's not the TV as I can watch BBC/ITVX on my apps.

I really do want to shout at Sky though....especially the woman on their recordings....

Thank you

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Bridgid]

Thank you for your response.  We are not getting any messages at all; just the blue screen when we change channels.

I have checked all the cables are fitted correctly, we have turned it on and off several times, I have rebuilt it (thought this had fixed the recording issue but no it has not).

So if I understand correctly, as its obsolete (which they did not tell me when I recontracted with them) they will not do anything about it unless I up grade?

thank you

[Annie+UK]

Being obsolete is only a problem when you have an issue with your system as Sky don't have engineer support, if your system is working then you get the same service as before

Sky have sent letters and/or email offering FREE moves to their supported services

[Daniel0210]

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@Bridgid wrote:

So if I understand correctly, as its obsolete (which they did not tell me when I recontracted with them) they will not do anything about it unless I up grade?

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@Bridgid 

Sky+ / Sky+HD is a legacy package and no longer supported. Although Sky will provide telephone advice they won't send an engineer should one be needed. 

[Mark39]

@Bridgid you could try changing to one of the affected channels, then checking your signal strength by keying Services > Settings > Signal on your remote. The white part of all. 4 bars should be at least half way across.

Thay would establish whether it's a dish issue (which can be fixed) or a box issue (which can't).

[Bridgid]

Yes done that several times 

[Annie+UK]

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

Sounds like your box is broken 😞

[Mark39]

@Bridgid you still haven't told us about your signal ztrength, as suggested in your other thread.