TV box not working properly. Can't tape anything that was on the TV yesterday. Was OK till we had fi

[Goldie111]

Had fibre put in last Thursday at your request. Router didn't work you sent another one. Engineer came out today put the new router in. Now we can't record anything from yesterday. Was working before the fiber went in 

Engine said to call you as he thinks the TV box isn't compatible now. If I'd have known this I wouldn't have had fiber. Thank you 

[Annie+UK]

This forum is primarily customer-to-customer help, you're not talking to Sky support

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[caesarome]

@Goldie111 

Can you confirm that it is a Sky+ box that you have because if it is then your broadband has nothing to do with you recording content.