Speaking with a real life Human Being

[Adrian1475]

I really want to discuss my package to assess if I can afford it moving forward. I'm getting very stressed trying to reach a human being to discuss this with! Automated Service struggles with Welsh accents! Any tips?

[Loftboy]

It' not your accent !! Speaking from personal experience, The service is not fit for purpose😥

[Annie+UK]

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@Loftboy wrote:

It' not your accent !! Speaking from personal experience, The service is not fit for purpose😥

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For you maybe but not for ALL 😞

[Exiled-in-HH]

Just say .... I WANT TO CANCEL SKY .... that requires talking to a person to complete😉

[Daniel0210]

@Adrian1475 
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.