Sound on sky nox keeps goi.g off

[tom19591]

I have been having problems with the sky box for a while  unable to change channels right away, when watching recordings I can't pause it and when fast forwarding it won't stop right away and now the sound has gone off completely 

[Tom-W19]

Hi @tom19591 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147