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Discussion topic: SkyHD To SkyQ but current dish is over a conservatory

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This message was authored by TheBorisJohnson This message was authored by: TheBorisJohnson

SkyHD To SkyQ but current dish is over a conservatory

Hi, 

  Can anyone kindly assist? I'm currently upon Sky HD but want to go into SkyQ. The only real issue is since I've been on Sky HD I've had a conservatory built which is directly under the dish. I need to k is if this original dish and RNB be ok to use for Sky Q OR do I need another dish / RNB and if so can sky install this over a conservatory ( conservatory roof is no glass but had a lean too roof spanning 5 Mtrs by 3 Mtr). 
Any advice/ information would be greatly appreciated so that I can get transferred to Dky W asap

 

 

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This message was authored by GD1 This message was authored by: GD1

Re: SkyHD To SkyQ but current dish is over a conservatory

Posted by a Superuser, not a Sky employee. Find out more

@TheBorisJohnson  I doubt that Sky will risk trying to access a dish over a conservatory roof, they may have to install a new dish if there is a suitable place with line of site to the Satellites.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by oj01 This message was authored by: oj01

Re: SkyHD To SkyQ but current dish is over a conservatory

Posted by a Superuser, not a Sky employee. Find out more

@TheBorisJohnson At the very minimum, the LNB needs changing when converting from Sky+ to Sky Q. As @GD1 indicates, it's unlikely that Sky will access the dish above a conservatory. 


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This message was authored by Daveybhoy This message was authored by: Daveybhoy

Re: SkyHD To SkyQ but current dish is over a conservatory

You should have moved the dish to an accessible wall before getting a conservatory, unless the conservatory has a slated or tiled roof that you can walk up.

 

If the roof is perspex etc then nobody will go to that effort

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