0

Discussion topic: SkyHD To SkyQ but current dish is over a conservatory

Reply
This message was authored by TheBorisJohnson This message was authored by: TheBorisJohnson

SkyHD To SkyQ but current dish is over a conservatory

Hi, 

  Can anyone kindly assist? I'm currently upon Sky HD but want to go into SkyQ. The only real issue is since I've been on Sky HD I've had a conservatory built which is directly under the dish. I need to k is if this original dish and RNB be ok to use for Sky Q OR do I need another dish / RNB and if so can sky install this over a conservatory ( conservatory roof is no glass but had a lean too roof spanning 5 Mtrs by 3 Mtr). 
Any advice/ information would be greatly appreciated so that I can get transferred to Dky W asap

 

 

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: SkyHD To SkyQ but current dish is over a conservatory

Posted by a Superuser, not a Sky employee. Find out more

@TheBorisJohnson  I doubt that Sky will risk trying to access a dish over a conservatory roof, they may have to install a new dish if there is a suitable place with line of site to the Satellites.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by oj01 This message was authored by: oj01

Re: SkyHD To SkyQ but current dish is over a conservatory

Posted by a Superuser, not a Sky employee. Find out more

@TheBorisJohnson At the very minimum, the LNB needs changing when converting from Sky+ to Sky Q. As @GD1 indicates, it's unlikely that Sky will access the dish above a conservatory. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Daveybhoy This message was authored by: Daveybhoy

Re: SkyHD To SkyQ but current dish is over a conservatory

You should have moved the dish to an accessible wall before getting a conservatory, unless the conservatory has a slated or tiled roof that you can walk up.

 

If the roof is perspex etc then nobody will go to that effort

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion