Sky viewing card pairing request successful but no channels are showing

[Nikinoodles]

I have paired my sky viewing card successfully it is showing on my TV screen but no channels are appearing, I have waited over 4 hours (24 in fact and it is still the same) I have rebooted, and also taken the card out and re entered when prompted but still nothing on sky channels. Any help would be appreciated. 

[oj01]

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@Nikinoodles wrote:

I have paired my sky viewing card successfully it is showing on my TV screen but no channels are appearing, I have waited over 4 hours (24 in fact and it is still the same) I have rebooted, and also taken the card out and re entered when prompted but still nothing on sky channels. Any help would be appreciated. 

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Are you trying to pair the card to a different box?

[Wicklow78]

I have had the same issue, the pairing request has timed out after 5/6 hours afer a message saying it was successul and the channels will be available shortly.

I have an SD box, bought a used HD box from ebay and transfered my card into it. I am getting the free channels etc but not any of subscription channels that I pay extra for.

I would be grateful for any help.

Thanks

[SKY1992bf · Accepted solution]

@Wicklow78 From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes

viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)

any new viewing card sent will not work regardless of what you were told 

you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services

[Annie+UK]

You cannot pair a card to a different box, the card is locked to the box it was in at the end of October

You will need to contact Sky for your options

[Wicklow78]

thank you for the responses

[BettyZ]

Okayyyyy so what your saying is SKY are actively lying to us all when we call up?  I've been told this three times now......so I'll call again and state what you have written here, demand new cards or ill be leavng Sky for Virgin. 

[Mark39]

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@BettyZ wrote:

Okayyyyy so what your saying is SKY are actively lying to us all when we call up?  I've been told this three times now......so I'll call again and state what you have written here, demand new cards or ill be leavng Sky for Virgin. 

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Told what? 

[Roscky]

Did you resolve this, I'm having the same issue with a new card sky sent me?

[Roscky]

@BettyZ    Did you resolve this, I'm having the same issue?

[Mark39]

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@Roscky wrote:

Did you resolve this, I'm having the same issue with a new card sky sent me?

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Different problem, I think. You can no longer pair an existing Viewing Card with a new box. But you should be able to pair a new Viewing Card with the same box as you were using with the old Card.