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This discussion topic has been answered Discussion topic: Sky viewing card needs paired to sky hd

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This message was authored by: Doncole

Sky viewing card needs paired to sky hd

Sky viewing card needs paired to sky+ hd box


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This message was authored by: Mark39 Answer

Re: Sky viewing card needs paired to sky hd

Posted by a Superuser, not a Sky employee. Find out more

@AnnM2 if your Sky box is connected to the Internet you can re-pair the Card by carrying out a New Install. If it's not, you'll have to give Sky a call and they'll do it

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This message was authored by: Mark39

Re: Sky viewing card needs paired to sky hd

Posted by a Superuser, not a Sky employee. Find out more

Is this a replacement box, or one you 've had since before October last year?

This message was authored by: AnnM2

Re: Sky viewing card needs paired to sky hd

not replacement turned on tv and says sky viewing card needs to be paired to your sky+ HD box to pair them go to sky.com/quickfix but instead it keeps going to sky q.

This message was authored by: Mark39

Re: Sky viewing card needs paired to sky hd

Posted by a Superuser, not a Sky employee. Find out more

@AnnM2 wrote:

not replacement turned on tv and says sky viewing card needs to be paired to your sky+ HD box to pair them go to sky.com/quickfix but instead it keeps going to sky q.


What's the background to this? Do you have a SkyTV subscription? When did your Sky+HD box last work ok?

This message was authored by: AnnM2

Re: Sky viewing card needs paired to sky hd

Yes it paid up to date, was working perfect. been away for 2 weeks on return this is on the screen. 

This message was authored by: Mark39 Answer

Re: Sky viewing card needs paired to sky hd

Posted by a Superuser, not a Sky employee. Find out more

@AnnM2 if your Sky box is connected to the Internet you can re-pair the Card by carrying out a New Install. If it's not, you'll have to give Sky a call and they'll do it

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This message was authored by: AnnM2

Re: Sky viewing card needs paired to sky hd

no box is not connected to internet but can run a connection from it to internet if i can get it sorted myself. is this possible? as cant get through to sky until tuesday.

 

This message was authored by: Mark39

Re: Sky viewing card needs paired to sky hd

Posted by a Superuser, not a Sky employee. Find out more

@AnnM2 yes, you should be able to. Worth a try if you'll otherwise have to wait until Tuesday. 

This message was authored by: AnnM2

Re: Sky viewing card needs paired to sky hd

That worked all sorted. Thank you

This message was authored by: Andy671

Re: Sky viewing card needs paired to sky hd

My sky box is not working and it is paired to my WiFi, the error message is CP01

This message was authored by: Mark39

Re: Sky viewing card needs paired to sky hd

Posted by a Superuser, not a Sky employee. Find out more

@Andy671 doesn't sound like a Sky+ box, where you've posted.  Do you have Sky Q or Stream/Glass?

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