0

Discussion topic: Sky+ switches off every couple of weeks.

Reply
This message was authored by Standleo This message was authored by: Standleo

Sky+ switches off every couple of weeks.

Every couple of weeks I switch on the TV to find that no Sky channels will work. I get a message asking me to upgrade to a full subscription but I already have that. 

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky+ switches off every couple of weeks.

Posted by a Superuser, not a Sky employee. Find out more

If you turn off the power rather than using standby you'll need to pair the card

 

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Standleo
Topic Author
This message was authored by Standleo This message was authored by: Standleo

Re: Sky+ switches off every couple of weeks.

Thanks for your help. I have tried an new update twice and this didn't work. Also, the power was off for two weeks when we were on holiday and the channels dropped whilst we were away. Sky denies this but I think Sky are switching them off periodically as they no longer support the Sky+HD box that I have. 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky+ switches off every couple of weeks.

Posted by a Superuser, not a Sky employee. Find out more

@Standleo wrote:

Thanks for your help. I have tried an new update twice and this didn't work. Also, the power was off for two weeks when we were on holiday and the channels dropped whilst we were away. Sky denies this but I think Sky are switching them off periodically as they no longer support the Sky+HD box that I have. 


If you have your Sky box off at the mains for an extended time the box does not get the authorisation signal from the satellite (this is how the boxes have worked since day one), thus you will need to pair the card to reauthorise your viewing card

 

You need to get Sky to send the authorisation signal if a New Install does not work

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Standleo
Topic Author
This message was authored by Standleo This message was authored by: Standleo

Re: Sky+ switches off every couple of weeks.

Yes, I phone Sky and a signal is sent to switch the Sky channels back on. This lasts for about two weeks after which they drop again.  What I cannot understand also is that this happens with the second sky box that we have upstairs too at the same time.  The sky boxes do not switch off after use. The main box, in the sitting room, goes into standby mode but this is only for a period of a few hours overnight whereas the sky box upstairs is used far less often and is in standby mode for days on end. Both boxes lose the sky channels at the same time however. When the downstairs box loses it's channels we always check the upstairs box and find that it has also lost its channels. This surely can't be a coincidence?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky+ switches off every couple of weeks.

Posted by a Superuser, not a Sky employee. Find out more

I would guess there is an issue with your dish as this is common between all your boxes

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion