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Discussion topic: Sky sports plus not working although I signed up and it has been working

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Matt+Barrick
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Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 12:43 PM

Sky sports plus is not working 

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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 12:44 PM

Despite it working last week and switching up over a week ago

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caesarome
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 12:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt+Barrick 

What device is this on ?

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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:01 PM

Sky HD box and also tried on my phone

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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:02 PM

@caesarome 

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caesarome
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:04 PM

Posted by a Superuser, not a Sky employee. Find out more

What happens when you go to Channel 412 on your box ?

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SKY1992bf
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt+Barrick  Only the linear channel is available on sky plus, red button functionality is not available for that you would need to either upgrade to sky Q or glass or stream or use the app on a mobile device 


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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:06 PM

@caesarome I get a message asking me to sign up but I have and it's been working for about a week. Rang Sky and they told me I need Q box (not true) and when I said cancel it they then said it was a temporary glitch and to give it 3 hours...funny how the threat of cancelling changed the advice

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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:07 PM

@SKY1992bf doesn't work on the app either

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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:08 PM

@SKY1992bf I get a message asking me to sign up on the app too 🤦

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caesarome
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:10 PM

Posted by a Superuser, not a Sky employee. Find out more
@Matt+Barrick wrote:

@SKY1992bf doesn't work on the app either

You mean via your mobile device, and f so do you have the full Sky Sports subscription on your package, if so what is actually happening, what onscreen messages do you see ?

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Daniel0210
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt+Barrick 

Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop). 


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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:17 PM

  • I don't have full sports, I only signed up for sky sports plus...the new channel for EFL games. I get a similar message on the app... I'll try and paste a picture of it here. Basically tells me to sign up although I have. @caesarome @Daniel0210 @SKY1992bf 
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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:18 PM

1000015045.png

 

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Matt+Barrick
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Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:19 PM

@caesarome yes, on my mobile device

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