Sky+
0

Discussion topic: Sky sports plus not working although I signed up and it has been working

Reply
Matt+Barrick
What's this?
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 12:43 PM

Sky sports plus is not working 

Report post
Post 1 of 24
3,061 Views
Reply
0 Likes
Reply

All Replies

Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 12:44 PM

Despite it working last week and switching up over a week ago

Report post
Post 2 of 24
3,060 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 12:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt+Barrick 

What device is this on ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 24
3,035 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:01 PM

Sky HD box and also tried on my phone

Report post
Post 4 of 24
3,030 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:02 PM

@caesarome 

Report post
Post 5 of 24
3,028 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:04 PM

Posted by a Superuser, not a Sky employee. Find out more

What happens when you go to Channel 412 on your box ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 24
3,023 Views
Reply
0 Likes
SKY1992bf
What's this?
Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:05 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt+Barrick  Only the linear channel is available on sky plus, red button functionality is not available for that you would need to either upgrade to sky Q or glass or stream or use the app on a mobile device 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 7 of 24
3,021 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:06 PM

@caesarome I get a message asking me to sign up but I have and it's been working for about a week. Rang Sky and they told me I need Q box (not true) and when I said cancel it they then said it was a temporary glitch and to give it 3 hours...funny how the threat of cancelling changed the advice

Report post
Post 8 of 24
3,021 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:07 PM

@SKY1992bf doesn't work on the app either

Report post
Post 9 of 24
3,020 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:08 PM

@SKY1992bf I get a message asking me to sign up on the app too 🤦

Report post
Post 10 of 24
3,017 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:10 PM

Posted by a Superuser, not a Sky employee. Find out more
@Matt+Barrick wrote:

@SKY1992bf doesn't work on the app either

You mean via your mobile device, and f so do you have the full Sky Sports subscription on your package, if so what is actually happening, what onscreen messages do you see ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 11 of 24
3,010 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Matt+Barrick 

Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.

See the article in the News section at the top of the page

https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785

Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop). 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 12 of 24
3,007 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:17 PM

  • I don't have full sports, I only signed up for sky sports plus...the new channel for EFL games. I get a similar message on the app... I'll try and paste a picture of it here. Basically tells me to sign up although I have. @caesarome @Daniel0210 @SKY1992bf 
Report post
Post 13 of 24
2,991 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:18 PM

1000015045.png

 

Report post
Post 14 of 24
2,986 Views
Reply
0 Likes
Matt+Barrick
What's this?
Topic Author
This message was authored by Matt+Barrick This message was authored by: Matt+Barrick

Re: Sky sports plus not working although I signed up and it has been working

‎24 Aug 2024 01:19 PM

@caesarome yes, on my mobile device

Report post
Post 15 of 24
2,979 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion