Sky showing wrong time?

[SKY1992bf]

@jack1289  You need to update your software to R024..092.11.00P

follow the instructions on the link posted in post 802 of this thread 

[Daniel0210]

@jack1289 

See the link at the top of the Sky+ forum page

https://helpforum.sky.com/t5/Sky/Sky-box-displaying-the-wrong-time/td-p/3960119 

[jack1289]

I have the latest software update, but as said in my post this only fixed the issue until the time changed again last month, and now while the clock is correct, as happens every time the clock chnages the recording time on programmes is wrong by an hour.

This has not been fixed.

If you record e.g. bbc news at one, and look at your planner, it says it was recorded at 12pm, not 1pm, however once you press select the next screen shows it as 1pm.

[Mark39]

@jack1289 yep, it has been like that forever and is unlikely to change now, as it would make no practical difference: the right programme still gets recorded at the right time, despite the disparity.

[Annie+UK]

The recording time on series links being 1 hour out is only cosmetic and been happening for many many years, it does not stop the programmes recording at the correct time

If you want to correct them just delete the next planned scheduled recording and re-add it to the planner

[SKY1992bf]

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@jack1289 wrote:

I have the latest software update, but as said in my post this only fixed the issue until the time changed again last month, and now while the clock is correct, as happens every time the clock chnages the recording time on programmes is wrong by an hour.

This has not been fixed.

If you record e.g. bbc news at one, and look at your planner, it says it was recorded at 12pm, not 1pm, however once you press select the next screen shows it as 1pm.

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@jack1289  as @Mark39 alluded to the issue you mentioned has been around a few years and only appears during British Summer Time and will revert to show correctly again the next time the clock changes to GMT and so on

sky have previously confirmed that given this error does not impact the boxes ability to record programs correctly at the right time they don't intend to roll out a fix

[oj01]

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@Annie+UK wrote:

The recording time on series links being 1 hour out is only cosmetic and been happening for many many years, it does not stop the programmes recording at the correct time

If you want to correct them just delete the next planned scheduled recording and re-add it to the planner

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That won't do any good @Annie+UK. All recording times are out by an hour whether they are old or new and series linked or not. 

[Annie+UK]

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@oj01 wrote:

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@Annie+UK wrote:

The recording time on series links being 1 hour out is only cosmetic and been happening for many many years, it does not stop the programmes recording at the correct time

If you want to correct them just delete the next planned scheduled recording and re-add it to the planner

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That won't do any good @Annie+UK. All recording times are out by an hour whether they are old or new and series linked or not. 

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It fixes all FUTURE recordings of a series but not those that have already been recorded

Nope that clarifies my suggestion 🙂

[mr.tickle]

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@Mark39 wrote:

@jack1289 yep, it has been like that forever and is unlikely to change now, as it would make no practical difference: the right programme still gets recorded at the right time, despite the disparity.

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Yes.

We agree that during the week before the clock change, the displayed times for "next week" are 1hr out: it doesn't bother to correct the displayed time or account for "next week" being in a different "DST time" to this week. This is very, very sloppy, I agree. Any uni student on my course would lose a lot of marks for not dealing with these "edge cases" if it were an assignment. But luckily, it's only the displayed time in the UI affected: the recordings do work and are made as normal for the programmes at the times they are broadcast, the display notwithstanding.

We also agree that during any time after the clock change, the displayed times for all planner recordings that took place in the past are wrong. Again, stupid, sloppy, and annoying. The Recordings do play back correctly though.

These are very clearly BUGS, there is no two ways about it. It's sad that they won't be fixed, but it's also true that they won't be fixed. The only part I slightly disagree with is the "it makes no difference" part - it's unsettling for users (they are clearly still reporting it) and there should never have been any excuses for them. Suggesting work-arounds and "bear with it it'll stop happening next week", is what we're now being reduced to.

But the situation we're in - and I know this isn't what people want to hear - is that Sky+HD is only going to get "emergency" fixes now like the one last November, and networking wifi security-type fixes. It's not going to get fixes for the many, many things that could and really should be fixed. Sadly.

[Annie+UK]

When Sky were doing betas I complained about this many times over the years but it fell on deaf ears and eventually I gave up complaining as a lost cause 😞

As a programmers I know dates and times can be a royal pain in the ... but that is no reason to leave such obvious bug in their software

[oj01]

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@Annie+UK wrote:

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@oj01 wrote:

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@Annie+UK wrote:

The recording time on series links being 1 hour out is only cosmetic and been happening for many many years, it does not stop the programmes recording at the correct time

If you want to correct them just delete the next planned scheduled recording and re-add it to the planner

---

That won't do any good @Annie+UK. All recording times are out by an hour whether they are old or new and series linked or not. 

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It fixes all FUTURE recordings of a series but not those that have already been recorded

Nope that clarifies my suggestion 🙂

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Sorry @Annie+UK but it doesn't, not on my box anyway.

Just tried your suggestion on today's Home & Away and it's an hour out.

As far as I'm concerned, all recordings whether made pre-March or post-March, whether series linked or stand alone, will be 1 hour out in the synopsis until October. 

[Annie+UK]

This is not my experience over many years I have always removed and re-added my series links then any subsiquent recordings had the time correctly shown, so this must be a new bug introduced in the past couple of years since I stopped needing to use my box to record as much

[SKY1992bf]

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@oj01 wrote:

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@Annie+UK wrote:

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@oj01 wrote:

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@Annie+UK wrote:

The recording time on series links being 1 hour out is only cosmetic and been happening for many many years, it does not stop the programmes recording at the correct time

If you want to correct them just delete the next planned scheduled recording and re-add it to the planner

---

That won't do any good @Annie+UK. All recording times are out by an hour whether they are old or new and series linked or not. 

---

It fixes all FUTURE recordings of a series but not those that have already been recorded

Nope that clarifies my suggestion 🙂

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Sorry @Annie+UK but it doesn't, not on my box anyway.

Just tried your suggestion on today's Home & Away and it's an hour out.

As far as I'm concerned, all recordings whether made pre-March or post-March, whether series linked or stand alone, will be 1 hour out in the synopsis until October. 

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@Annie+UK  I concur with @oj01  no matter what you do, the timestamp on recording will be an hour out until the time changes again on the last Sunday of October 

[jack1289]

I Know this is an old thread, but is there any chance of sky trying to fix this (in a prevoius build a few years ago it was fixed), as when setting up manual recordings, and especially playing back recordings you have to keep remembering to add the hour on, and it does get confusing especially when playing back numerous recordings which were recorded back to back.

[SKY1992bf]

@jack1289  See post 811 above it says which version you need to be on and how to do it