Sky reception has gone down for past 2 days

[DaveBos]

We want our sky reception restored

[Annie+UK]

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[oj01]

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@DaveBos wrote:

We want our sky reception restored

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What happens when you try to watch Sky?

[DaveBos]

No Satellite Signal shows up.   Checked dish, cables.  Recycled power etc.

Still the same.  Lock indicator shows NOT LOCKED.

[Mark39]

Most likely a dish/cable problem. Unfortunately Sky no longer provide engineer support for Sky+ boxes unless you have Sky Protect, so you'll need to engage a local satellite installer to come and take a look.

Alternatively if you upgrade to Sky Q, your dish setup will be examined and any issues put right at no additional cost to you, as part of the Q installation.