Sky plus box not working no satellite signal

[Marie771]

My sky box does not work. We have unplugged it several times to reset.

Thecl clock on sky says Thursday  1/1  time 12am which is incorrect and it is just a blue screen with message your ski + HD box isn't getting a satellite signal. Your recordings in the planner and the on demand service may still be available 

[Marie771]

I have had no reply 

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Annie+UK]

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@Marie771 wrote:

I have had no reply 

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Please be more patient, you don't get instant replies here

This forum is primarily customer-to-customer help

[Daniel0210]

@Marie771 

At the top of the Sky+ page is this…

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