Sky+ playback is not available and also live pause

[Paul0309]

Asks me to check sky viewing card is inserted and trying again later.

I have reinserted card, switched off box, reset router and sky+ reset to no avail.

So at present am unable to record on planner, live pause or play programmes on planner.

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

[Paul0309]

• Hi, before I do try does this mean I lose programmes stored in my planner? 

[Annie+UK]

The link will answer your questions

[Paul0309]

Just tried this process unfortunately not worked.

[Annie+UK]

What error messages are you getting?

[Paul0309]

Same as previously, live pause is not available, this service is currently unavailable. Please check your Sky viewing card is inserted and trying again later. OK.

Sky+ playback is not available Go to skyviewinghelp.com for assistance. Press BACKUP to cancel - this is when trying to play a programme on planner 

[Annie+UK]

Phone Sky to see if they can pait you card, if they cannot they should be able to tell you your options going forward

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)