Sky on demand not connecting - sky plus box

[Jam3114]

I got a message saying there was a problem and to go to sky help on demand.  From the screen it should fail fail on broadband.  I reset and now when I try to reconnect with was or WiFi password it can't locate a network.  WiFi is working correctly.  I didn't know there was an issue with the on demand section until in tried to download a box set.

I'm not sure what else to try.

[Jon58]

I've got the same problem. Mine failed last night  

[Mark-Br]

Hi @Jam3114 and @Jon58,

To help understand what could be causing this are you able to share some more info 🙂

• Who is your Broadband supplier?
• Did you get a Tech Fault code?
  • E.g. Tech Fault 11 (261) - The number in brackets is particularly useful
• What is your model of Hub?
  • E.g. BT Home Hub 5, Sky Q Hub etc
• Are you connected using wifi or Ethernet?
  • If wifi, are you using a wireless connector or wifi enabled box?
• Have you tried resetting your network connection?

[Jam3114]

Hi Mark

sky is my broadband provider I switched in the middle of January

no fault code came up, I was watching a box set that had more episodes to download and when I finished watching the last downloaded episode the message I got said there was a problem go to sky help. 

I’m not sure of the name of the hub but think it’s the Q as we only got it mid January 

I’m not very technical but it’s connected via WiFi and the same with the on demand little box

I did reset the box on the network screen and when I tried to reconnect using both WiFi password or WPS button the message I kept getting was network couldn’t be found.  I had full WiFi and internet connect on the broadband hub.

Before resetting the box, the network screen showed Fail on the top two items which I think were broadband related. 

[Mark-Br]

---

@Jam3114 wrote:
I reset and now when I try to reconnect with was or WiFi password it can't locate a network. 

 When searching for a network, is the Sky box picking up any at all? e.g your neighbours network.

[Jam3114]

It’s not picking up any network at all.

There doesn’t seem to be any issue recording any other programmes even ones that I’ve series linked.

Its just when I go into the catch up part it doesn’t work.

[Mark-Br]

---

@Jam3114 wrote:
it’s connected via WiFi and the same with the on demand little box

---

You mentioned an On Demand box, does it look like the picture below?

What colour are the lights?

Is that connected to your Sky box using a USB connection or Ethernet cable?

Is there a reset button on the back?

Are the cables connected securely etc?

[Jam3114]

It is the same box as in the last post

The two lights to the front are on and are a white colour. 

I will have to check the other things later tonight when I get home. 

Thanks for your help so far, I will let you know this evening how I get on. 

[Mark-Br · Accepted solution]

Sounds good.

When you get home I’d recommend the following…

• Disconnect the on demand connector from your Sky box.
• Turn the power off to your Sky box
  • Wait a few mins….
• Reconnect the on demand connector to the Sky box
• Turn the power to your Sky box back on
  • Wait a few mins
• Load up your Sky box.
• Go to Network tab and try and reconnect your Sky box to the wifi.
  • Press Services> Settings> scroll across to Network tab

If you don't see the option to connect via WPS, password or PIN I'd suggest the on demand connector (pictured above) may be the issue. 

[Jam3114]

Hi Mark

thank you, that worked perfectly 

[PeterH1950]

I am on TalkTalk and have a problem that my IPad fails to connect to the planner. If I reset the connection on the Sky box, it works fine for a day or so, then it stops working again. It has always worked like this. I solved it a while ago because I have a Neet box for streaming music, which generates its own wireless network. If I connect the Sky box to this, it is always stable. However, I have recently upgraded to 38MB on TT, but the Neet box has a max of 10MB, so I have gone back to using the TT router. Any ideas what I can do to make this work properly? By the way, when it is not working, then I reset it, the IP address used remains the same, so that is not the issue.

[262]

And mine

[Annie+UK]

@PeterH1950 Try giving your sky box a static IP Address, you can usually do this on the router or pick an address outside the routers DHCP range

[PeterH1950]

I have now managed to access my router and have set the Sky wireless box to have a static iP address and so far it seems to be working.

[nick+par]

hi 

im getting issue with on demand

we are connected via ethernet 

we cant get catch up