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Discussion topic: Sky not working message on TV says viewing card not authorised

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Avatar for JM82
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This message was authored by: JM82

Message posted on ‎28 Aug 2025 12:17 PM

Sky not working message on TV says viewing card not authorised

Our sky is off , have tried downpowering the sky box but message still remains 

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎28 Aug 2025 12:25 PM

Re: Sky not working message on TV says viewing card not authorised

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install
I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎28 Aug 2025 01:09 PM

Re: Sky not working message on TV says viewing card not authorised

Posted by a Superuser, not a Sky employee. Find out more

@JM82 have you previously ordered, then cancelled Sky Q?

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