0

Discussion topic: Sky+ no signal

Reply
This message was authored by KW14 This message was authored by: KW14

Sky+ no signal

Hi we have 2 Sky+ boxes. One is working fine. The other says that there is no satellite signal. It has done this before and then come back. This time is has been off for 3 days. What could be causing this and what can i do? Thank you

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky+ no signal

Posted by a Superuser, not a Sky employee. Find out more

@KW14 

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check the dish alignment or upgrade to Sky Q or change to Glass / Stream. 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Sky+ no signal

Posted by a Superuser, not a Sky employee. Find out more

It could be a faulty Sky box, or a fault with the LNB (on the arm of the dish) or the cable(s) between the dish and your Sky box.

 

You could rule out a faulty Sky box by swapping it with the other box that's working ok.

 

If it's not a fault with the box, you'll need an engineer to check the dish and cabling. Unfortunately unless,you have Sky Protect, you'll have to engage a local installer to take a look.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion