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Discussion topic: Sky +hd connection to new Toshiba smart tv

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This message was authored by Han3 This message was authored by: Han3

Sky +hd connection to new Toshiba smart tv

Hi there, I've just upgraded my tv to a Toshiba smart fire tv. I have used the same hdmi cable that was previously working on my old tv but I cannot get the tv to recognise the sky+hd box. (It won't recognise my dvd player in the other hdmi port either.) I have tried switching off everything at the wall and starting again but to no avail. I'm completely stumped. I've been to the inputs but it wont allow me to do anything to help. Can anyone help please? Thanks in advance.


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Han3
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This message was authored by Han3 This message was authored by: Han3 Answer

Re: Sky +hd connection to new Toshiba smart tv

IMG_9156.png

@Castellmai this was worked which surprised me with a brand new tv. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sky +hd connection to new Toshiba smart tv

Posted by a Superuser, not a Sky employee. Find out more

Can you clarify what you mean by not recognising your Sky box? Do you get picture and / or sound?

Han3
Topic Author
This message was authored by Han3 This message was authored by: Han3

Re: Sky +hd connection to new Toshiba smart tv

It won't connect at all. Doesn't switch over to the skybox at all .

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky +hd connection to new Toshiba smart tv

Posted by a Superuser, not a Sky employee. Find out more

What happens if you manually switch to the HDMI port your Sky box is connected to, using your TV remote?

Han3
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This message was authored by Han3 This message was authored by: Han3

Re: Sky +hd connection to new Toshiba smart tv

IMG_8344.jpeg


@Han3 wrote:

Hi there, I've just upgraded my tv to a Toshiba smart fire tv. I have used the same hdmi cable that was previously working on my old tv but I cannot get the tv to recognise the sky+hd box. (It won't recognise my dvd player in the other hdmi port either.) I have tried switching off everything at the wall and starting again but to no avail. I'm completely stumped. I've been to the inputs but it wont allow me to do anything to help. Can anyone help please? Thanks in advance.


 

Han3
Topic Author
This message was authored by Han3 This message was authored by: Han3

Re: Sky +hd connection to new Toshiba smart tv

It have tried selecting manually but nothing. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky +hd connection to new Toshiba smart tv

Posted by a Superuser, not a Sky employee. Find out more

@Han3 I'd suggest having a look at your TV user guide. Logically it doesn't sound like a Sky box fault, as it worked before with your old TV - and your DVD player won't connect either. If the user guide isn't any help, I'd look for Toshiba support.

This message was authored by Castellmai This message was authored by: Castellmai

Re: Sky +hd connection to new Toshiba smart tv

I've just upgraded to Toshiba fire TV and have had exactly the same problem. Won't connect to either Sky box or blu-ray player when you press on the input function

 

This message was authored by Castellmai This message was authored by: Castellmai

Re: Sky +hd connection to new Toshiba smart tv

Were you able to get it fixed @Han3 ?

Han3
Topic Author
This message was authored by Han3 This message was authored by: Han3

Re: Sky +hd connection to new Toshiba smart tv

Hey I contacted Toshiba in the end and problem was solved. Even though tv was new, it needed to upgrade so I was told to reset factory settings and start again, which I did, and like magic m, it all worked again. Good luck x

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky +hd connection to new Toshiba smart tv

Posted by a Superuser, not a Sky employee. Find out more

@Castellmai wrote:

I've just upgraded to Toshiba fire TV and have had exactly the same problem. Won't connect to either Sky box or blu-ray player when you press on the input function

 


Has the manufacturer/seller of the TV given an answer when you contacted them?

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
Han3
Topic Author
This message was authored by Han3 This message was authored by: Han3 Answer

Re: Sky +hd connection to new Toshiba smart tv

IMG_9156.png

@Castellmai this was worked which surprised me with a brand new tv. 

This message was authored by Castellmai This message was authored by: Castellmai

Re: Sky +hd connection to new Toshiba smart tv

@Han3  - thanks a lot. Was just about to ring them, but will try this first 🙂

Han3
Topic Author
This message was authored by Han3 This message was authored by: Han3

Re: Sky +hd connection to new Toshiba smart tv

Hope it works. Bet it will x

This message was authored by Castellmai This message was authored by: Castellmai

Re: Sky +hd connection to new Toshiba smart tv

It worked! You're a lifesaver @Han3 😉 Thanks again

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