Sky hd box only showing white power button and tried switching off and holding back up button.

[Marion+Adams]

I have tried by holding back up button before switching on again and can hear box turning over when on but still only white light on box.

[Tom-W19]

Hi @Marion+Adams 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you Marion+Adams. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks