Sky engineer disconnected my signal when installed Sky Q in another apartment

[Kaz1002]

I live in a block of 20 Apartments. The Sky engineer has been out to install a Sky Q box for another resident & in doing so, has disconnected my feed. The engineer is aware they have disconnected another apartment, but wasn't sure which one. Spoken to Sky & they said they're is nothing they can do as they don't cover Sky +, but the box is fine & I'm not asking them to fix anything. I'm asking them to attend & ammend the error the engineer made. They have told me I have to get a 3rd party engineer out. This was Sky's error & they wont help.

[Annie+UK]

You'll need to contact your buildings management and/or the people who control the communal dish

It is correct that Sky no longer support Sky Plus

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

[Kaz1002]

It's not at the dish, it's in the store cupboard. If I knew how to reconnect it, I would do it myself. My box was fine until the engineer unplugged the signal, which they should never have touched.

[SKY1992bf]

@Kaz1002  Sky are correct in their stance even though they are at fault 

I would lodge a formal complaint giving full details as whilst they wouldn't normally help for the reason stated unless you have sky protect insurance you may have a case for the reason you have raised 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Daniel0210]

@Kaz1002 

What has your landlord / building management company said about this? Ultimately it was them that would have arranged the original engineer visit which resulted in this disconnection.

[Kaz1002]

No, They just let them into the store that they need to get in. It's the individual apts that have to deal with their own accounts. I can understand if it was my errror, but it wasn't. The engineer has caused this & now we have no services.

[Mark39]

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@SKY1992bf wrote:

@Kaz1002  Sky are correct in their stance even though they are at fault 

I would lodge a formal complaint giving full details as whilst they wouldn't normally help for the reason stated unless you have sky protect insurance you may have a case for the reason you have raised 

https://www.sky.com/help/articles/how-to-make-a-complaint

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I agree with @SKY1992bf. You need to submit a complaint.

[Kaz1002]

The link for email doesn't work. Do you have another?

[SKY1992bf]

@Kaz1002  If each apartment has a separate dish then yes I would expect each apartment to be responsible for their own service 

however if all apartments are fed by a single dish then your building management has ultimate responsibility for this I would have thought 

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[Mark39]

Not working for me either. Best use one of the other options. There's no alternative email solution.