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Discussion topic: Sky engineer coming today to fit new box….... need a later time

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Message posted on ‎07 May 2025 10:33 AM

Sky engineer coming today to fit new box….... need a later time

We are due to have a sky engineer come today between 12-5 to fit new box... 

if possible  can they come after 3....

looks like I now might be busy between 12 - 2:30 ish

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Message posted on ‎07 May 2025 10:38 AM

Re: Sky engineer coming today to fit new box….... need a later time

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@David1977  You would have to call and ask but it's unlikely that they will be able to change the slot at such short notice 


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Message posted on ‎07 May 2025 10:38 AM

Re: Sky engineer coming today to fit new box….... need a later time

Posted by a Superuser, not a Sky employee. Find out more

@David1977  I'm afraid you're not contacting Sky customer services by posting here, nor would you be able to change the appointment at such short notice, any changes need to be made at least 24 hours before the appointment is scheduled.

 

If you miss this appointment you'll be charged £25 missed appointment fee.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎07 May 2025 10:39 AM

Re: Sky engineer coming today to fit new box….... need a later time

Is it possible to find out what time they are actually coming??

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Message posted on ‎07 May 2025 10:41 AM

Re: Sky engineer coming today to fit new box….... need a later time

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@David1977  No as it depends on previous jobs, I don't believe there is a live tracking for them, you should get a text when they are on their way.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎07 May 2025 10:42 AM

Re: Sky engineer coming today to fit new box….... need a later time

Posted by a Superuser, not a Sky employee. Find out more
@David1977 wrote:

Is it possible to find out what time they are actually coming??

@David1977 again you would have to call and ask but it's unlikely unless the engineer gives you a courtesy call beforehand 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎07 May 2025 11:00 AM

Re: Sky engineer coming today to fit new box….... need a later time

Is it possible to find out the exact time??

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Message posted on ‎07 May 2025 11:13 AM

Re: Sky engineer coming today to fit new box….... need a later time

Posted by a Superuser, not a Sky employee. Find out more
@David1977 wrote:

Is it possible to find out the exact time??

NO!

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎07 May 2025 11:28 AM - last edited: ‎07 May 2025 11:29 AM

Re: Sky engineer coming today to fit new box….... need a later time

Posted by a Superuser, not a Sky employee. Find out more

@David1977 

You have posted in the Sky+ board. Sky do not send engineers to Sky+ issues as the platform is no longer supported. 

Why is an engineer coming out? 


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Message posted on ‎07 May 2025 11:34 AM

Re: Sky engineer coming today to fit new box….... need a later time

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@Daniel0210 wrote:

@David1977 

You have posted in the Sky+ board. Sky do not send engineers to Sky+ issues as the platform is no longer supported. 

Why is an engineer coming out? 

@Daniel0210 Good spot 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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