302

This discussion topic has been answered Discussion topic: Sky catchup unusable

Reply
Reply
This message was authored by: Annie+UK

Re: Sky catchup unusable

Posted by a Superuser, not a Sky employee. Find out more

@Llwynypia wrote:

They're probably just trying/suggesting anything in the hope something works 🙄. I just can't follow the advice of the helpful people on this forum because I don't have DNS anywhere on my Network Settings unfortunately but I have sent a screenshot of my screen to the Sky Help Team on Facebook Messenger which they asked for. I now wait with baited breath to see what comes back to me. If anything does come back. 🤞


If you have a Sky+HD box then follow the instructions in Q30 on my Sky Plus FAQ (link in my forum signature below)

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Mike19671

Downloads keep failing

Can't download any films or programmes 

keeps saying fail

This message was authored by: Mike19671

Re: Downloads keep failing

Please help

This message was authored by: Carol182

Re: Catchup tv is not working it does not show all the box sets exetra and i cannot download any pro

Talktalk 

 

This message was authored by: Annie+UK

Re: Catchup tv is not working it does not show all the box sets exetra and i cannot download any pro

Posted by a Superuser, not a Sky employee. Find out more

It's a known issue, talk to talk talk 🙂

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: caesarome

Re: Downloads keep failing

Posted by a Superuser, not a Sky employee. Find out more

@Mike19671 

Have you followed the advice already posted here, especially the one in the post marked as the answer and the subsequent ones after that ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Patski

Re: Sky catchup unusable

Llwynypia - after you've pressed the green button do you have a purple button in the right of the screen? If so, press that and it should take you to where you need to be (I think) 🤞

This message was authored by: Llwynypia

Re: Sky catchup unusable

You're a star. Yes, now I see DNS but have forgotten what I have to do next 🙄

This message was authored by: Patski

Re: Sky catchup unusable

I entered 1.1.1.1 but some have entered 1.0.0.1, trial and error 😊

This message was authored by: Patski

Re: Sky catchup unusable

Look at post 213 by Wheat46 

This message was authored by: Llwynypia

Re: Sky catchup unusable

I've done that and now I have the following on my screen:

 

IP Address of this Sky box which I've entered

Subhet - I have no idea what numbers to enter for this

Gateway Router - Again, no idea what this is ether 

DNS - I'll enter either what Wheat suggested or what you entered

This message was authored by: BarryChall

Re: Sky catchup unusable

I spent two hours on a WhatsApp chat and couldn't get this resolved. Keep telling me I need a new box but everything else working. Left as complaint and advised them not only one with issue. Think the are trying to get us off Sky+ 

This message was authored by: Annie+UK

Re: Sky catchup unusable

Posted by a Superuser, not a Sky employee. Find out more

@Llwynypia wrote:

I've done that and now I have the following on my screen:

 

IP Address of this Sky box which I've entered

Subhet - I have no idea what numbers to enter for this

Gateway Router - Again, no idea what this is ether 

DNS - I'll enter either what Wheat suggested or what you entered


Take a look at Q30 in the following link https://annieuk.ddns.net/sky-faq#q30b 

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Annie+UK

Re: Sky catchup unusable

Posted by a Superuser, not a Sky employee. Find out more

@BarryChall wrote:

I spent two hours on a WhatsApp chat and couldn't get this resolved. Keep telling me I need a new box but everything else working. Left as complaint and advised them not only one with issue. Think the are trying to get us off Sky+ 


That's not the cast is it is not restricted to Skly+, Sky Q customers using Talk Talk broadband are also reporting the same issue

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Observer007

Re: Sky catchup unusable

I have the same problem as others, with Talktalk, Catch Up unable to load and not possible to record, it was working fine 2 days ago, I have tried resetting and reconecting my broadband to my Sky+HD box with no success.

 

Given the number of posts this is clearly a outside issue which most technically challenged customers would struggle to sort out, if indeed that is possible at all.

 

I still have a old HD Box due to a Sky engineer being unable to fit a SkyQ box this time last year, suggested he needed a 2 man team, very disappointing having set the day aside. My contract is up for renewal shortly, after 20+ years with Sky I am seriously considering  calling it a day, ever increasing prices  combined with poor customer service and issues like the aforementioned.

 

If any Sky employee or customer service department member reads this I would welcome a call or PM or email to discuss the situation.

Reply
Answered - Go to Answer