Sky catchup unusable

[Geering1993]

Eeeek!! What happened??

[Jaskate]

I think as previously suggested of you change the DNS on your router and I assume it's DHCP ready all your kit will hit the new DNS settings, it worked immediately for me, if you start putting static entries on individual kit it should work but is time consuming and footery, and once issue is resolved it's easy to put back if you wish to do so.

I never bothered contacting Sky or TT as I knew through professional experience they would deny and blame each other, something has changed somewhere on 23/9/25

[Annie+UK]

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@Patski wrote:

I changed the network settings yesterday and wish I hadn't!

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As said before the network settings are easily reversed and you should never fiddle with settings unless you are sure of what you are doing

Go back to the network settings tab thren press select , after that press the red coloured button to reset the network settings

[GeoffH]

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@Patski wrote:

I wish you lived next door to me Geoff!

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I think you have inadvertently made things worse by trying to change the network settings on you sky box to use a different DNS server and also changed something else. Different router will be configured to use different local IP address ranges so there is not one specific configuration that will work for everyone.

I think, however, that most users and their routers will rely on something called DHCP to allow devices on their home networks to be automatically be assigned an IP address and to be told what DNS server to use. This avoids the complexity of manual configuration. Trying to use a fixed, manual, configuration for you Sky box risks accidentally choosing incorrect addresses or that the address that is configured might, at a later date, be given to another device that is using DHCP. Two devices on the same network with the same IP address is bad.

From the comments I have seen from you, I think you should try and switch back to using DHCP on your Sky box. If you go to the network settings section in the service menu I think you will see it has been changed to manual configuration in an attempt to change the dns server. I think you said that Connection to Broadbad Router and Connection to OnDemand are not "ok". I think you will see that DHCP is set to "off". If you press the down arrow then you should see an option appear at the bottom which shows pressing the red button will reset the network settings (back to DHCP). That is most likely how it was configured before you tried to apply the workaround of changing the DNS server. After doing this you should then see that the connection to the router and ondemand is now "ok". This won't, however, fix the underlying problem of failing to download programs. That is hopefully something that Sky will fix eventually.

[Patski]

Thanks Geoff, I understood about 5% of that unfortunately.  I'm unable to turn the DHCP on again and pressing that red button seems a last resort as I 'will lose my connection to the broadband router and need to reconnect and re-enter the password/PIN'.  All that terrifies me.....

[Geering1993]

Referring back to the answer Annie+Uk has given, how do i find the unique IP address for the box? Do I need that, or just change the other part to 1.1.1.1 / 1.0.0.1? Thanks 

[GeoffH]

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@Patski wrote:

Thanks Geoff, I understood about 5% of that unfortunately.  I'm unable to turn the DHCP on again and pressing that red button seems a last resort as I 'will lose my connection to the broadband router and need to reconnect and re-enter the password/PIN'.  All that terrifies me.....

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My Sky HD box doesn't have WiFi and is connected via an Ethernet cable to my router. If newer Sky HD boxes do have WiFi (and you are using it), then I agree you will probably have to re-enter you WiFi network name and password. You have already lost connection to your router and I think resetting is your best course of action.

[Annie+UK]

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@Patski wrote:

Thanks Geoff, I understood about 5% of that unfortunately.  I'm unable to turn the DHCP on again and pressing that red button seems a last resort as I 'will lose my connection to the broadband router and need to reconnect and re-enter the password/PIN'.  All that terrifies me.....

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Pressing the red button is the first thing to try as this resets you back to where you were, it is quick and safe and in my mind you are totally over thinking this, JUST DO IT 🙂

[Jaskate]

I agree with Geoff and Anniex, as we have advised, individual static manual entries can cause IP conflicts on your network if you  are not comfortable changing your DNS on router and I completely understand why leave it as you could disrupt other services, if you are really needing On Demand and wish to do so on your actual boxe(s) you need to do exactly as described ensuring DHCP is off if you are comfortable with this it may be trial and error getting an unallocated IP address so use the higher end of the range e.g. 192.168.0.99 if you are not sure about this process I would leave as is as I'm sure there will be a fix issued I'll not go into detail as many things could cause this, e.g. an update or security update that's failed and trust me I've experienced this first hand and had to do a major roll back.

i wish I could step you all through changing DNS on your router but we all have different models and you do need to know where this is located.

lets hope someone's working on this at Sky/TT

[Geering1993]

I think I'm gonna leave it for the time being and see if Sky figure out what has happened. Has there been a response that they are looking into it? 

[Kayelaina]

@Patski , I know how you feel but @Annie+UK  is right.  I tried the change and it did not work for me.  I just pressed the red button and it reverted back to the settings as they originally were before I manually changed anything.  So everything have returned to how it was.  I still can not download but everything else is fine. 😀

[Patski]

Thanks so much for all your replies, I just don't want to make things worse than they already are.  Believe it or not, I'm a well-educated woman in my 60s who can turn my hand to just about anything, but this Sky technology has me floored......

[Annie+UK]

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@Geering1993 wrote:

Referring back to the answer Annie+Uk has given, how do i find the unique IP address for the box? Do I need that, or just change the other part to 1.1.1.1 / 1.0.0.1? Thanks 

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Your router should list ALL devices attached with their IP addresses

The addresses are usually something like 192.168.1.10 the last number in that is the unique identifier so in this example 10 the range of ids is 0-255

Simplisticly just pick an number that no other device is using withing th range above

Without knowing your routers setup this may stop working in the future as the router could resuse this number you picked for another device, routers usually have a range of number is will not touch with DHCP so this is the range you should pick

It's hard to give full details without access to all the info 😞

The best way is to change the DNS settings on the router if it allows you as this will handle everything for you

[GeoffH]

Well, this is an interesting turn of events 🤦‍♂️ I am now seeing the download problem again, despite using configuring Cloudfare's 1.0.0.1 DNS in my router. It was "fixed" last night, but is failing again today. Even programs from BBC which, I assume, would not have adverts are failing.

To me, this is corroborating evidence that my downloads of programs and/or advertising inserts are randomly being sent to a particular CDN that is blocking access from my IP address range/broadband provider. Different DNS servers, or different loads at different times of the day can change the behaviour of where the download requests are sent and there is no (easy) way to force a particular CDN to be used.

Sigh...

[Annie+UK]

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@Kayelaina wrote:

@Patski , I know how you feel but @Annie+UK  is right.  I tried the change and it did not work for me.  I just pressed the red button and it reverted back to the settings as they originally were before I manually changed anything.  So everything have returned to how it was.  I still can not download but everything else is fine. 😀

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Maybe try another DNS server, I have a few listed on my homepage https://annieuk.ddns.net/homepage#random_information 🙂