Sky catchup unusable

[caesarome]

@Lest49 

Who is your broadband supplier ?

[Mark39]

@Lest49 try restarting your Sky box by switching off at the plug for 5 minutes.

[Lest49]

Thanks for those replies.  My broadband supplier is TalkTalk and I hadn't thought of restarting the sky box - will try that when I get home.

[Lest49]

Mark39.......   Why didn't I think of that?

My mother-in-law often phones me for advice when her Sky+ box isn't working properly and we always say:-

"Pearl....  what have we told you before?  Always try switching it Off for a for few minutes then switch it On again!"

Thanks a million Mark for that golden nugget of advice....  our box is working perfectly after the re-start.

(I can't believe I was up till 3am trying to get it to work, and it's just taken me 5 minutes to fix.)

Thanks again.

[Mark39]

@Lest49 don't beat yourself up! It's easy to be caught up in the moment and lose sight of what later seems obvious. Glad your downloads are working properly again. 

[GeoffH]

You couldn't make this up . Sky viewer relations finally replied to my query about failing downloads when this debacle started last Tuesday:

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Thank you for reaching out to us.

I understand you're experiencing issues with downloading content on older HD (non-Q) boxes, particularly with Catchup services, starting from 23rd September 2025.

At the moment, we are not aware of any widespread issues affecting Catchup services on older HD boxes. However, we are committed to ensuring you have the best experience possible.

Could you please provide more details about the problem you're encountering? For example, any error messages or specific programmes that are affected would be helpful.

Once we have more information, we can investigate further and assist you in resolving this issue.

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A huge three-day download failure for all customers using TalkTalk broadband and they haven't got a clue. I even included a link to this thread in my original query.