Sky catchup unusable

[Annie+UK]

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@Observer007 wrote:

If any Sky employee or customer service department member reads this I would welcome a call or PM or email to discuss the situation.

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This forum is primarily customer-to-customer help, you're not talking to Sky support

You will nedd to contact Sky, there is no link to your forum ID and your Sky Account so Sky could not contact you from this post if they wanted to

[BarryChall]

Go straight to the CEO, the only way to accelerate these things. 

[Daniel0210]

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@Observer007 wrote:

If any Sky employee or customer service department member reads this I would welcome a call or PM or email to discuss the situation.

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@Observer007 

No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are. Sky staff won't call, pm or email you. 

[Annie+UK]

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@BarryChall wrote:

Go straight to the CEO, the only way to accelerate these things. 

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Which CEO? Sky or Talktalk as it is looking more like a TT issue than a Sky one

[BarryChall]

I would say Sky CEO 

[Daniel0210]

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@Annie+UK wrote:
Which CEO? Sky or Talktalk as it is looking more like a TT issue than a Sky one

@BarryChall 

Utility Warehouse broadband customers also appear to be affected. Their broadband is operated via TalkTalk.  

[BarryChall]

Everything else is working with the broadband, only issues are downloading from Sky. So it's Sky's issue. 

[Daniel0210]

@BarryChall 

You're entitled to your opinion.

[Patski]

Llwynypia - I entered the same numbers as Wheat46 for Subnet and Gateway Router

[Annie+UK]

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@BarryChall wrote:

Everything else is working with the broadband, only issues are downloading from Sky. So it's Sky's issue. 

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So how come changing Taltalks DNS server to another seems to fix the issue?????

Also how comes most users are not having an issue, especially those not using talktalk?????

[Llwynypia]

The very last thing I need is my Sky password and I've forgotten it. I've tried accessing the Sky website in order to recover my password and it says "Access Denied". So annoying as I've completed all other steps. 

[Patski]

I've got a notebook with literally dozens of passwords jotted down, saved my sanity on many occasions.....

[Vanguard]

Hi, trying the solution but what about the "Gateway Router" figures? This is the 3rd line of the 4 lines presented on my screen, all of them must have something in them.

Thanks

[BarryChall]

If I knew the answers to those questions I probably wouldn't be in this predicament. 

[Llwynypia]

Router IP Address is on the back of your Talk Talk Router and usually starts with 192