Discussion topic: Sky + box on Freesat channels lost

This message was authored by: Halfnotro · ‎16 Feb 2023

I have a sky + hd box on Freesat, now channels are being updated to HD , I have lost so many channels and the box is now useless how can this be fixed, I did read that this box can be upgraded for free but no information on this anywhere

This message was authored by: caesarome · ‎16 Feb 2023

Details of this can be found here:

https://www.sky.com/help/articles/bbcupgrade

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This message was authored by: Mark39 · ‎16 Feb 2023

@Halfnotro wrote:

I have a sky + hd box on Freesat, now channels are being updated to HD , I have lost so many channels and the box is now useless how can this be fixed, I did read that this box can be upgraded for free but no information on this anywhere

@Halfnotro if you have a Sky+HD box, it's already capable of receiving free to air HD channels, such as BBC1 HD, ITV HD, C4 HD and Channel 5 HD, so I'm unclear about the issue you're having?

This message was authored by: Halfnotro · ‎16 Feb 2023

https://www.sky.com/help/articles/bbcupgrade

I have an old amstrad box

This message was authored by: caesarome · ‎16 Feb 2023

You said you have a Sky+ HD box, if that is the case you shouldn't have lost any channels.

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This message was authored by: TimmyBGood · ‎16 Feb 2023

@Halfnotro wrote:

I did read that this box can be upgraded for free but no information on this anywhere

Not sure if Sky are going to swap hardware from SD to HD if there's no subscription in place. Are you paying for the old 'Freesat from Sky' (which essentially just enables recording/playback)?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Annie+UK · ‎16 Feb 2023

@TimmyBGood wrote:

@Halfnotro wrote:

I did read that this box can be upgraded for free but no information on this anywhere

Not sure if Sky are going to swap hardware from SD to HD if there's no subscription in place. Are you paying for the old 'Freesat from Sky' (which essentially just enables recording/playback)?

Freesat from Sky does not provide recording/playback it was just access to extra channels that needed a viewing card, there was/is a separate monthly subscription for the Sky+ features

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

This message was authored by: TimmyBGood · ‎16 Feb 2023

@Annie+UK

Ah, yes, I'd forgotten that. Probably makes it more likely that this particular SD hardware isn't eligible for the free HD swap then.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky + box on Freesat channels lost

Sky + box on Freesat channels lost

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