Sky+ box no longer connecting via wifi

[Deecos]

Recently our sky+ has stopped connecting using wifi. When we run a cable directly to the router we can access online services but that's not a feasible solution long term. We're wondering if this is due to a system upgrade or a hardware issue? Any suggestions welcome!

[Mark39]

There hasn't been a software upgrade for months. The first thing to try is turning off both your Sky box and your router at the plug. Wait 30 seconds before turning your router back on and another 4 minutes before restarting your Sky box. Then see if it connects.

[Deecos]

Thanks for getting back to me Mark. We've tried that already but no joy. 

Will probably have to try to speak to a human in sky so that'll be fun!

[Mark39]

Did you wait for the minutes suggested, before switching back on? Does you Sky box have a WPS button on the front panel, or are you using a Mini Connector? 

If your box has a WPS button, try re-connecting that way.

[oj01]

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@Deecos wrote:

Thanks for getting back to me Mark. We've tried that already but no joy. 

Will probably have to try to speak to a human in sky so that'll be fun!

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Not sure that will get you anywhere. Sky no longer support Sky+HD setups. Their only solution would be to upgrade to Sky Q. 

[Exiled-in-HH]

Are you using the WPS button or mini connector or manual SSID selection and password entry connection on the box?