Sky box keeps freezing. It’s very old!

[Janetbundy]

We have a very old sky box and it keeps freezing. Please can we have a new box. 

[Annie+UK]

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

Sky will not replace a Sky+ box any more also the issue is more likely due to the dish being misaligned

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

[Janetbundy]

I was offered a new box when I renewed my con tract recently.

The box is 20 years old and needs replacing.

[Mark39 · Accepted solution]

@Janetbundy Sky will have offered you a Sky Q box. Give them a call to upgrade if you want to accept.

[Janetbundy]

Which number do i call please?

[Mark39]

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home