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Discussion topic: Sky box in the multiroom not working

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Avatar for Shahram04
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This message was authored by: Shahram04

Message posted on ‎02 Jan 2026 07:17 PM

Sky box in the multiroom not working

The sky box is indicating that the sky viewing card needs to be paired to my sky HD box. How do you do that? My sky box is of all version

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎02 Jan 2026 07:27 PM

Re: Sky box in the multiroom not working

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

 

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

 

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎02 Jan 2026 07:28 PM

Re: Sky box in the multiroom not working

Posted by a Superuser, not a Sky employee. Find out more
@Shahram04 wrote:

The sky box is indicating that the sky viewing card needs to be paired to my sky HD box

@Shahram04 

Is this the same box the card was paired with in October 2024? 


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