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Discussion topic: Sky+ box after yesterday's rain can only get some channels

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This message was authored by Rod27 This message was authored by: Rod27

Sky+ box after yesterday's rain can only get some channels

Can get bbc2, itv1, ch4 and others. Cannot get bbc1, ch5 and sky channels. Suggestions?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky+ box after yesterday's rain can only get some channels

Posted by a Superuser, not a Sky employee. Find out more

@Rod27 

Sounds like a dish or cable issue. Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky+ box after yesterday's rain can only get some channels

Posted by a Superuser, not a Sky employee. Find out more

@Rod27 

Your thread title says Sky+ but you've posted in the Sky Q board so can you confirm which you have?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rod27
Topic Author
This message was authored by Rod27 This message was authored by: Rod27

Re: Sky+ box after yesterday's rain can only get some channels

It's sky+ box

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky+ box after yesterday's rain can only get some channels

Posted by a Superuser, not a Sky employee. Find out more

@Rod27 

Sounds like a dish or cable issue. Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rod27
Topic Author
This message was authored by Rod27 This message was authored by: Rod27

Re: Sky+ box after yesterday's rain can only get some channels

confirmed my thoughts. Hopefully it will dry out other wise have call the aerial chap.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky+ box after yesterday's rain can only get some channels

Posted by a Superuser, not a Sky employee. Find out more

If your cables have water ingress then this can travel down the cable to the box and kill it 😞

Annie  ( Please Note: I am Neurodivergent )
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