Sky Witness problems

[Yorkyman55]

@PeterRock same here no problems at all for quite a while fingers crossed. I was one of those who had problems a few months ago with the trilogy of FBI and Blue Bloods on Sky Witness but after a while they managed to rectify the problem. Still don't know to this day what the problem was. 

[bonzothebuzz]

On the live channels for witness and Atlantic they're pixilated, both signal and quality strength are at 90.  I just had a message come up on witness with a satellite signal error but all other channels including other sky channels are fine.

[bonzothebuzz]

Just double checked all sky channels and it's also doing it on sky max and arts but everything else is fine. So that's four channels total. 

[Mark39]

It's entirely possible to have weak or no satellite signal on a handful or even a single channel. Have you tried tuning to one of the affected channels and then checking your signal? The white part of all 4 bars should be at least half way across.

[bonzothebuzz]

Yep i did that on all 4 channels, sky q doesn't have the white bars but has a percentage, all were at 90

[oj01]

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@bonzothebuzz wrote:

Yep i did that on all 4 channels, sky q doesn't have the white bars but has a percentage, all were at 90

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@bonzothebuzz As you have Sky Q, then yours is not the same issue being discussed here on the Sky+HD forum.

IIRC, the signal indicator on Sky Q, unlike Sky+, relates to a generic frequency rather than the frequency of the channel you're tuned to.

Therefore, your issue has all the components of a dish misalignment and you should call Sky to book an engineer. 

[Mark39]

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@oj01 wrote:

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@bonzothebuzz wrote:

Yep i did that on all 4 channels, sky q doesn't have the white bars but has a percentage, all were at 90

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@bonzothebuzz IIRC, the signal indicator on Sky Q, unlike Sky+, relates to a generic frequency rather than the frequency of the channel you're tuned to.

Therefore, your issue has all the components of a dish misalignment and you should call Sky to book an engineer. 

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Yep, that's my understanding too. I agree with @oj01 that this looks like a signal issue which needs an engineer.

[Kirsty+S27]

Hi @bonzothebuzz 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works -  https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[sjjosey]

It's not just sky customers who are experiencing this. I watch through virgin and it is happening as well.i thought at first it was a virgin issue but doesn't seem to be