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Discussion topic: Sky+ HD on demand not downloading

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This message was authored by: ds17

Sky+ HD on demand not downloading

I was able to download on demand content to my Sky+HD box earlier today but the downloads are not working working now.

 

I get the message 'downloading' but nothing progresses - I do not get the % download.  The 'downloading' just sticks and after a few minutes it just disappears.

 

I am with Virgin Media for broadband.  I have done a planner rebuild, rebooted the Sky box and tried resetting and changing the DNS.

 

Is anyone else experiencing an issue of able to advise?  Thanks.

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This message was authored by: Annie+UK

Re: Sky+ HD on demand not downloading

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your broadband?

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: caesarome

Re: Sky+ HD on demand not downloading

Posted by a Superuser, not a Sky employee. Find out more

When these downloads don't start have you deleted them and should they end up in the deleted folder deleted from there as well before trying again ?

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This message was authored by: ds17

Re: Sky+ HD on demand not downloading

Yes sorry forgot to mention, already rebooted my internet router and also tried to download just the SD rather than HD option.  Still having the same problem.

 

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This message was authored by: ds17

Re: Sky+ HD on demand not downloading

Yes have deleted and retried.  

is it possible my box is on its last legs?

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This message was authored by: ds17

Re: Sky+ HD on demand not downloading

Now working.  Please could the forum moderator close this?  Thanks.

This message was authored by: Mark39

Re: Sky+ HD on demand not downloading

Posted by a Superuser, not a Sky employee. Find out more

Thanks for letting us know. Did it start working again as a result of something you did?

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