Sky+ HD boxes are closing down?

[nigea99]

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@Skipster1 wrote:

Sadly my Sky+Hd box IS impacted by this change. 

Have lost bbc, itv and channel 4 channels already.

Sky confirmed my Building's communal infrastructure does not support Q. Our management company looking at options but looks likely my will be forced into Stream or to cancel completely. 

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hi @Skipster1 

Do you have a SKY + SD only box or do you have a SKY HD box ?

If the latter (a SKY HD box) then you should not be loosing any channels

I suspect your problem is not the SD switch - BTW  Channel 4 has not switched off it's SD channel 

What errors are you actually getting

[Skipster1]

Hi @nigea99 

The message is no satellite signal on those channels. 

i've called Sky and been told that my Sky+HD box is an older model and no longer supported so will and is losing channels.

Yes have thankfully found CH4 in the high number range.

A few others in my building are experiencing the same. 

[Daniel0210]

@Skipster1 
If you are connected to a communal dish your building management company / landlord will have their approved engineers to contact and provide them with advice on the way forward. 

[Skipster1]

Hi @Annie+UK 

r024.092.11.00p

[nigea99]

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@Skipster1 wrote:

Hi @nigea99 

The message is no satellite signal on those channels. 

i've called Sky and been told that my Sky+HD box is an older model and no longer supported so will and is losing channels.

Yes have thankfully found CH4 in the high number range.

A few others in my building are experiencing the same. 

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yes unfortunately SKY HD boxes are no longer supported by SKY  but, also unfortunately, many advisers seem to be saying  the SD switch off will affect SKY HD boxes  when it won't

your problems are with your feed which as @Daniel0210 says you need to raise with your Housing management  

[Annie+UK]

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@Skipster1 wrote:

Hi @Annie+UK 

r024.092.11.00p

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That is the software version 😞  The sticker on the back or bottom of the box or VERSION number if you have no sticker

[Skipster1]

Sorry.

Can't move the box.

version is 4f3108

[Skipster1]

Hi @Daniel0210 yes that is underway as a conversation however the answer so far from the company the  building uses/used is £££ which they aren't keen/going to pay.

They are still investigating options.

[Annie+UK]

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@Skipster1 wrote:

Sorry.

Can't move the box.

version is 4f3108

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Looking at https://www.sky.com/help/articles/sky-channel-upgrade your box is not one listed as being affected

Your box seems to be a DRX890 or DRX895 that are the most newest HD boxes http://storage.sky.com/prod/helpcentre/List_of_compatible_Sky+_HD_boxes_Sky+_software_update.pdf

Affected boxes listed below:

Digibox

• 4F01 to 4F08 (Amstrad)
• 4E01 to 4E05 (Grundig)
• 9F01 to 9F08 and 9F0A (Pace)
• 0F01 to 0F05 (Panasonic)
• 4E06 to 4E08 (Thomson)

Sky+

• 4F2001 to 4F2006 (Amstrad)
• 4F2101 to 4F2118 and 9F2101 to 9F2137 (Amstrad or Pace)
• 9F2001 to 9F2024, PVR2, 9F2201 to 9F2235, 9F2301 to 9F2339 (Pace)
• 4E2101 to 4E2141 (Thomson)

[PCOOK1977]

Contact OFCOM . I believe that Sky must supply those free to Air Channels if you are subscribing to meet their Broadcasting License ( might be wrong but I don't think so )

[Annie+UK]

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@PCOOK1977 wrote:

Contact OFCOM . I believe that Sky must supply those free to Air Channels if you are subscribing to meet their Broadcasting License ( might be wrong but I don't think so )

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OFCOM will do nothing so this suggestion is a waste of time 😞 Sky do supply FTA channel to people with the correct equipment

[Mark39]

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@PCOOK1977 wrote:

Contact OFCOM . I believe that Sky must supply those free to Air Channels if you are subscribing to meet their Broadcasting License ( might be wrong but I don't think so )

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Sky are still providing them......?

[TimmyBGood]

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@PCOOK1977 wrote:

Contact OFCOM . I believe that Sky must supply those free to Air Channels if you are subscribing to meet their Broadcasting License

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Sky is obliged to list and so provide access to the designated Public Service Broadcast channels through its EPG: it is not itself a PSB broadcaster and the majority of 'free to air' service is not PSB: that's only channels 1 to 5 and their variations. 

Antique satellite reception equipment still in use by only some thousands of households can no longer decode the broadcast signal format which is now carrying actual PSB content (plus other channels) and so Sky is offering subscribers with those boxes more modern hardware at no additional cost so that its EPG can function as intended.  It is not the responsibility of Sky if a building owner chooses not to enable the use of such equipment by its residents.

It's inconceivable that the change in broadcast signal format from DVB-S to DVB-S2 wasn't run past Ofcom first, nor is it particularly realistic to expect to continue using receiver hardware which is now two decades old and two generations behind what is being offered.

[TimmyBGood]

The change involves switching channels from DVB-S to DVB-S2. DVB stands for ‘Digital Video Broadcasting’. DVB-S was the original broadcast standard for digital satellite broadcasting, introduced in the late 1990s with the arrival of Sky Digital in the UK and Ireland.

DVB-S2 is a newer, more efficient standard. The arrival of DVB-S2 facilitated the roll-out of more bandwidth-hungry HD channels on satellite. As a result, DVB-S2 support was incorporated in all HD satellite receivers.

Until now, SD channels and radio stations were always carried on satellite transponders in DVB-S mode. HD and UHD channels on DVB-S2 transponders. 2024 has seen the end of that arrangement. As a result, providers of satellite TV channels can now bundle any combination of SD, HD and radio on a DVB-S2 transponder. The configuration is based on the broadcaster’s needs and capacity requirements.

This change means users of older DVB-S only receivers (i.e. SD receivers) will continue to lose channels, even if the channels continue broadcasting in SD on satellite.

[Liren642]

Not all the tv channels on a hd box , if u got an old box like i do u will, if u have sd box

from around 2011+ it will probably work

If it can go up to 1080i it will work, from what i heard