12 Mar 2024 10:27 PM
Sky + hd box had no signal now fibre broadband has been connected to the property
12 Mar 2024 10:41 PM
Posted by a Superuser, not a Sky employee. Find out moreIs that no signal, or no satellite signal? Neither has anything to do with your new fibre connection.
13 Mar 2024 09:36 AM
Posted by a Superuser, not a Sky employee. Find out more"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected
"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
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