Sky HD box stuck on recording channel

[Simon+Krish]

Guys had a sorfwear update by sky on the 4th Oct 2024.

since that event , had trouble with channels .

the old way, watch one channel record a differnt channel .

new way after sky sabotaged by box !!

watch one channel , can only record the actul channel am recording !! 

also of a late night I used to record two show at the same time , NOT any more , clash and none get recorded .

its all part of getting me to upgrade to now the defunked "Sky Q" another merry go round starts .

[Annie+UK]

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@Simon+Krish wrote:

Guys had a sorfwear update by sky on the 4th Oct 2024.

since that event , had trouble with channels .

the old way, watch one channel record a differnt channel .

new way after sky sabotaged by box !!

watch one channel , can only record the actul channel am recording !! 

also of a late night I used to record two show at the same time , NOT any more , clash and none get recorded .

its all part of getting me to upgrade to now the defunked "Sky Q" another merry go round starts .

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You did not have a software update for Sky Plus as Sky have dropped ALL software updates and the last one was years ago, maybe you had a slight power outage that would put your box on channel 998

[Mark39]

@Simon+Krish no software update for years, as @Annie+UK posted. This is not the result of anything Sky has done.

Your 'symptoms' suggest you have a signal from the dish on only one cable. Check your signal strengths Service > Settings > Signal

The white part of all four bars should be at least half way across.

I don't know what you mean about Sky Q being defunct. It's still perfectly viable.

[Simon+Krish]

Hi checked signal .

only TWO white bars . 
input 1 signal quailty about 10% dark blue .

input 1 signal Stregth about 30% dark blue 

[Annie+UK]

It's the white part that is important and that looks OK, but your box seems to be in single cable mode as there is no INPUT 2 listed

[Simon+Krish]

Hi Ann, thanks how do i get back the second channel mode ? 

[Annie+UK · Accepted solution]

See my FAQ on how to access the Hidden menu, there is an option there that can turn of single feed mode

Does your box have 2 cables coming from the dish?

[Simon+Krish]

Yes two cables 

[Simon+Krish]

Yes turned off single mode 

[Annie+UK]

Do you now have 4 bars showing Signal/Quality? If so they should all be much more than 50% and your box should now be working better and be able to record two live channels at the same time

[Simon+Krish]

That was it . Restore second out put. 
back to normal .

it was a sky phone call that talk me into turning that into a single mode .

not sure why, well i do , ive been under a lot of SKY pressure to upgrade to skyQ, which i read on this forum is also being not offred to new customers , as Sky want to go into total "streming only" services . 

well done all inc Mark and Ann 

[Annie+UK]

Should be fine now, no need to move to another service YET 😈