Discussion topic: Sky HD box not paired

This message was authored by: Matt290 · ‎20 Jul 2025

Hi, sky card stopped working today. Online guides are not helping to fix the issue.

any ideas

This message was authored by: Matt290 · ‎20 Jul 2025

Error message says card needs to be paired

This message was authored by: SKY1992bf · ‎20 Jul 2025

@Matt290 Is this the same box that the card was paired to end of October 24

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: GD1 · ‎20 Jul 2025

@Matt290 Did you also place an order for Sky Q then cancel?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Sky HD box not paired

Sky HD box not paired

All Replies

Re: Sky HD box not paired

Re: Sky HD box not paired

Re: Sky HD box not paired

Was this discussion not helpful?

Search Sky Community

Start a new discussion