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Discussion topic: Sky HD box isn’t receiving a signal

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This message was authored by: Mitch1701e

Sky HD box isn’t receiving a signal

My sky F1 channel isn't working 

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This message was authored by: Mark39

Re: Sky HD box isn’t receiving a signal

Posted by a Superuser, not a Sky employee. Find out more

You could try restarting your Sky box by switching off at the plug for a few minutes. If the fault persists, it's most likely the result of a slight dish misalignment. 

 

Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

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