Sky+HD box isn’t getting a satellite signal

[CCY]

I am due to get Sky Q installed on 22nd August. The installation had been delayed dunno an Ethernet  able having to be installed. I am concerned that my Sky+HD has been switched off 

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

@CCY your Sky+ box isn't switched off when you upgrade to Sky Q. The only possible connection between the no satellite signal message you're seeing, and the upgrade to Sky Q, would be that the LNB on the arm of your satellite dish has been changed for Sky Q. That would result in a no satellite signal error on your Sky+ box but I assume that you haven't had an engineer visit for the Sky Q installation.

That aside, the possible reasons for a no satellite signal error are as @Annie+UK posted. Just a coincidence.