Discussion topic: Sky+HD box doesn't recognise connection to router after a power cut
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‎12 Aug 2024 12:39 PM
Since a bulb blew elsewhere in the house and tripped the main fuse, the sky+ box hasn't recognised the physical connection to the router. I've changed the cable , plugged it into different ports, "rebuilt" the box, rebooted it but there's still nothing. The Network page just shows "connection to router: FAIL", "Connection to On Demand: FAIL", "IP Address of box: 0.0.0.0", "DHCP: ON"
I don't get the option to connect to wifi manually even if the cable is disconnected.
Is this terminal?
Thanks
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‎12 Aug 2024 12:45 PM
Posted by a Superuser, not a Sky employee. Find out more@RP61 Have you tried the following steps in this order?
Turn off the Sky+HD box at the wall, then fully reboot your broadband hub, once rebooted then power the Sky+HD box back up.
You may then need to reset the network within the Sky+ menus.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.