Sky+HD Ethernet connection with BTsmart hub2

[Mrskinny7]

Hi guys

Our Sky+HD system had been working perfectly for many years with box connected to the BT broadband router via cat 6 Ethernet cable. 

Just recently we upgraded to the BT home hub2 on Halo 3+ and realised that the sky+ HD box was not connected to the router. 

All other devices were working fine so tried resetting the router and the Sky+HD box without succes. 

I also tried a factory reset on the router and swapping over with the Fire TV Ethernet cable which also goes back to the router. 

I can get connection via wifi but want the  speed and reliability of the Ethernet. 

I did get the Ethernet to connect once but I hadn't done anything, we turned the TV on one morning and it had connected to Ethernet but a few minutes later it disconnected and returned to wifi. 

Any ideas guys?

[Annie+UK]

Weird, we have a HH2 and Halo 3+ and our boxes connect with no issue, I do have their addresses set to static on the Sky boxes

[Mrskinny7]

Hi Annie

Thanks for your reply.

I didn't realise that IP address settings for Ethernet connection could be accessed and altered on the Sky+HD box; could you please advise further?

[Annie+UK]

On the Sky box network setting you can choose MANUAL for the IP address, you enter thr routers adddres: 192.168.1.254 the mask: 255.255.255.0 then the boxes IP you want to use (I use 192.169.1.200 for mine)

[Mrskinny7]

Thanks Annie

The only option on my Sky+HD box within the network settings is "manual wireless configuration". 

[Mrskinny7]

Annie

I've just re read your last post and realise what you are suggesting so please disregard my last post as I couldn't see how to edit it. 

[Mrskinny7]

Hi Annie

I'm familier with accessing the Smart hub manager but I'm affraid my knowledge and experience of changing settings is zero. 

Could someone offer some kind of a walk through to change the IP setting as suggested earlier?

I have tried to access the BT community forum but the BT "Confirm verification" email won't aknowledge me clicking on the GUI verification button......who'd of thought it would be so tricky😁