Sky + HD Download FAILED

[caesarome]

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@boracon wrote:

It  has been suggested that BT is a factor.

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Sky have said that their own broadband customers are also affected by this.

[Mark-Br]

Morning,

We're aware that some Sky+ and Sky Q customers have been having challenges downloading from On Demand, we believe this is now resolved - see post here.

[DuncanHR]

Hello All,

So I contacted SKY on Wednesday morning at 9:07am and was put on the list of people with this problem.

Yesterday (Thursday) at 17:33 I received a txt message asking me for feedback on my SKY advisor ...?...

Last night I decided to try an On Demand download again but my SKY box was unresponsive - blue TV screen - so I performed a manual reboot (turned it off for 30 seconds and on again).  I was then able to download a programme that had previously FAILED to download multiple times.

🤞it looks like the problem has been resolved the day after I called.  Good Job 👍

[DuncanHR]

Just to check I've just tried downloading more On Demand programmes and the fix is still working 🙌

P.S.  Yesterday, after my reboot, I went to Settings > Network and there was a new message page about "software" that has now disappeared.  All of the other Network pages are as they were before the fix 🤗

[sorbins]

Just went to download the new Magnum ep1 and it failed. Tried twice with no success. 

[MattP78]

I have read alot of posts across both the Sky+ and Sky Q pages and it is obvious that this is affecting a large number of users, myself included.

A rebuild of the planner has not worked, and quite frankly I find it appalling from a technical and support perspective.  

For any of the Sky people on here, please be advised that this issue if far from fixed!! @Mark-Br 

[Benj12344]

Been having this problem on my hd box for 6 weeks now. Whatever they did hasn't fixed the problem, neither has the the rebuild etc etc...It's so frustrating!

[Mudeford123]

Hi, I have been experiencing 'download failed' for over a week now, after a 40 minute conversation with a member of sky Ppersonnel this was not resolved, despite some bizarre requests for me to try shutting the lounge doors.... we literally tried everything..... we now have to wait until 15th March for an engineer.... judging by some feeds I have read the problem is more widespread than just my box, which I wish I had been told.... I hope that by the 15th March, which will be 3 weeks without what we're paying for we're given some kind of compensation.... I wonder 🤔 has anyone had the problem resolved and a refund?

[DuncanHR]

Hello @Mudeford123, yes my box is still working properly since the fix.  P.S.  No call out  technician, everything was done remotely by SKY.  All I had to do was reboot the box after they performed the fix.

[Hibbses]

Having the same problem! Tried a rebuild, no change.

[Hibbses]

I followed the DNS instructions, it connected to the On Demand in the status screen, but downloads still fail with the same 403 error.

[Catherinejane]

ah

i started a new post about this but found this one from Dec

have same issue - Sky+HD and use Virgin broadband

Was most confused how it can work for say ITV shows but not BBC or sky ones (normal full entertainment package)

is there any solution now (tried planner rebuilds etc) .

[sorbins]

I thought this problem was resolved back in early 2022. Since the sky techs did something at their end I haven't had any problems. 

[Mike+Tillett]

https://helpforum.sky.com/t5/Sky-Go-Apps/Join-the-Latest-Sky-Go-Trial-for-PC-Windows-and-Mac/td-p/40...

• See this reply. It is a link to another discussion. There is abeta version which has solved the problem for lots of people.

[caesarome]

@Mike+Tillett 

Thatvis the beta version for Sky Go which isn't what the two posts above yours are discussing.