Sky + HD Download FAILED

[Chrissy+boi]

I've tried but I can't seem to get it to work .. I was after a pic so I can copy it 

[Annie+UK]

The page is just a collection of IP Addresses that my FAQ gives example for

[Podyhead]

Agh! This is sooo frustrating. Fellow BT Broadband ISP.

I've done router reset, sky+ box reset, planner rebuild, network manual configuration to all options suggested.

Still no luck.

The word FAILED next to my downloads is now like a knife in my eyes each time I open the planner. I hope they fix it soon.

Thanks for all the suggestions so far.

[dave.j.r]

Update to below

"Changed my settings  yesterday as suggested and so far so good. Only 24 hours but it's a start. 

Will keep you posted."

It was good while it lasted, downloads failing again 😤

[Mikeintewin]

Same problem - BT broadband issue.  Well done to @Annie+UK   Solved much headscratching.  Hopefully it will be a permanent fix 

[SuzeyJ]

@dave.j.r  likewise, seems quite random. I've changed the DNS number again, using one of the others suggested, which solved the issue for a couple of downloads, then the dreaded FAIL re-occurred.  Very frustrating 🤬

[dave.j.r]

@SuzeyJ I have found that I can get some downloads either early morning or late evening, don't know why this may be.

Sky/Bt need to get this sorted soon or at least give us an update as currently they seem to be ignoring the issue.

[Annie+UK]

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@dave.j.r wrote:

@SuzeyJ I have found that I can get some downloads either early morning or late evening, don't know why this may be.

Sky/Bt need to get this sorted soon or at least give us an update as currently they seem to be ignoring the issue.

---

Are you using any Parental Controls on your BT Broadband?

Are you using a Home Hub or a Smart Hub? also what version of Hub?

I'm trying to see if a pattern can be found for those having the issue as we have BT Halo 2 with a Smart Hub 2 (Firmware v0.30.01.08093-BT) and are not getting any problems but maybe our viewing habbits mean we are not accessing the fauty content

[Podyhead]

No parental settings.

I have to admit, this seems to have started since Peacock appeared. Download issues seem to mainly be on Peacock, Nat Geo and Sky Atlantic for me. I have to check other channels..  but don't have much from other channels right now. Those are the 3 for now.

Programmes I have struggled to get are Landscapers, Dexter New Blood, Suits and Drain The Oceans.

I will check other channels.

[Podyhead]

And I'm on Home Hub 4 (I think)

[Podyhead]

BBC 1 & 2 download fine.

[Podyhead]

ITV, Ch4 OK... Ch5 failed.

[Podyhead]

Sky Max, Sky Atlantic, Sky Witness,  Sky Documentaries, Sky Crime, Sky Arts, Sky Histoey, Sky Nature = Failed

Sky Comedy = OK

[Podyhead]

Discovery, Alibi, = Failed

Comedy Central, Gold, TLC (took an age to start but did eventually) , SyFy = OK

[Podyhead]

Nat Geo & Peacock = Failed still.